“We couldn’t recommend Susan and Vera highly enough – their calm, easy professionalism made the whole process stress free from start to finish and resulted in an amazing outcome with regards to the sale of the house. Susan clearly explained the processes involved as we progressed and provided a structured itinerary so we knew exactly what the plan was. Susan and Vera handled all the marketing, photos, viewings etc. and explained all the documents we had to sign.
All in all the sale couldn’t have gone better, and we were absolutely amazed with the result. We would have no hesitation in recommending Susan Stephen & Co to anyone who is looking to buy or sell property.”
Jo & Jason - Martinborough
“We have recently completed the sale of our property with Susan as our agent. Due to Covid and a couple of false starts this wasn’t a straightforward sales process at all but a great agent makes the hard times seem easy.
Susan was honest, positive, and organised and her communication was exemplary. It really felt like we had invested a major property transaction in the hands of a good friend & we appreciated her manner, professionalism and approach.
I would not hesitate to use Susan again or recommend her to friends & family to sell their property”.
Mike - Martinborough
“Susan really is the best real estate agent I have ever used - and over the years I have bought and sold quite a few houses both in the UK and New Zealand. Absolutely nothing is too much trouble, every step is explained and, it seems to me, she leaves nothing to chance. The sometimes rocky and usually stressful process of buying and selling is smoothed out and made as painless as possible, and not only that but she’s jolly nice too. So ’thank you’ to Susan.”
Shelley & Leone
Dan and I just wanted to say thank you very much for taking care of the sale of our home in Martinborough. We are so happy that the couple who have bought it are in love with it.
You have been amazing throughout the process and if we do consider buying again in the area, we will seek you out.
Elle & Dan
Elle and Dan
Thanks for all of your hard work and effort - it has been a long haul this one. Thanks for not giving up and helping get it sold! Really appreciate it!
We calculated that from the time we discussed putting our property on the market to the time we signed the contract was less than 30 days.
The entire experience was so smooth and accomplished.
We value a relationship that goes back some 15 years where you have always kept in touch with us.
What makes this difference is your personal attention and follow through; an in depth knowledge of the local Martinborough market; your many years of practical experience , pragmatic guidance and understanding of all matters potentially impacting the sale of a property – including what council is holding on file that a buyer has access to via LIM.
During the marketing process the open days were well organised and patronised and nothing was too much trouble to you to set up when we weren’t there as out of town sellers.
We appreciate that.
Martin, Elaine & John
Prior to buying our Martinborough cottage, we spent 6 months visiting numerous open homes in the area. Many of those viewings were hosted by Susan, who, through subtle questions and listening, formed a picture of exactly what we were after. When the “right one” came along, Susan quickly contacted us. The purchase went through smoothly and effortlessly, thanks to Susan’s expansive knowledge, skills and last but not least, wonderful nature.
Thank you so much Susan, we can’t recommend you highly enough!
Brett and Kerry
Susan Stephen is hands down the best agent my husband and I have ever dealt with. We have bought and sold a handful or properties and have never found the experience overly easy except for this time. Susan managed to get us a price beyond our expectations without even having to go to market, she just contacted her current database. As this was our holiday home, it made the whole process less stressful as we never had to spend a lot of time getting the property ready. She basically took the listing and ran with it! The buyer was quite particular and I think if Susan wasn’t involved it could have been a whole different experience. She is extremely professional and I think has a particularly genuine friendly manner which is rare in this industry. I wouldn’t hesitate to recommend her to anyone.
Hayley & Rob
My wife and I bought a house through Susan in Martinborough. We appreciated the awesome service provided by Susan. When we first visited the house she was very honest about it and didn’t try the ‘hard sell’. She has a real genuineness about her and worked really hard during a trying process with a vendor who was keen to stick to their guns. Had it been another agent, we may have walked away. As a testament to Susan’s negotiation skills, we were able to reach a satisfactory price. Whether you’re a vendor or buyer, Susan will provide an excellent service. Thanks again Susan, you have been a real pleasure to deal with.
Simon & Nita – Martinborough
I had the pleasure of dealing with Susan Stephen with the purchase of my new home in Martinborough. Although Susan was acting for the vendor, Susan made the sale to me possible. I have no doubt that If it had not been for Susan, I would not be sitting in my new home enjoying my new lifestyle. I put my offer in on my new home without even walking into the front door. Susan having taken the time to get to know me and what I wanted, so when she texted me to say, she had listed the one, I jumped online and indeed she had matched me with the perfect property. From the moment I signed the agreement for sale and purchase, to the moment I got the keys on settlement day, Susan was professional, friendly and went the extra mile. My moving in present was a pair of secateurs - just what every city chic needs when she moves to the country. Thank you Susan for everything. I highly recommend Susan and I look forward to working with her in the future.
Michelle – Martinborough
Just writing to say thank you very much for helping us into our new property in Martinborough. We really appreciated the way you dealt with us and we were extremely happy with the service. We would especially like to thank you for the Margrain champagne and the citrus trees which are planted and doing well so far. We look forward to many years of lemons and limes.
Brian & Bobby-Jo - Martinborough
We just wanted to thank you for the lovely flowering cherry. We have found what we hope is a good spot for it. That, and the bottle of bubbly, was a very nice surprise. We have had a lovely weekend at the house and have had a steady flow of friends calling in to celebrate our purchase. It's amazing how well you can entertain with only 4 chairs! We have enjoyed working with you through the process. Your professionalism was greatly appreciated.
Gavin & Elaine
Thank you very much Susan, You have done a fantastic job with selling the property on the terms you achieved. We will have no hesitation recommending you (as we always do). We will touch base to ask for any recommendations you may have on local mover/storage options as the contents will need to be stored prior to settlement on our new property.
Andrew & Camilla
We are still thrilled with the house and we get over as often as we can. We're also pleased that a lot of our friends have been able to use the house when we've not been able to be there. Our flowering cherry (named Susan) seems to have survived the drought (although it has lost a few leaves) and will, no doubt be better able to cope with the conditions next year.
John & Merete